First Impressions Count and reviews quickly left online by your guests tell you if things aren’t right. Reception should be the friendly face of the hotel. The space needs a smile, so the interior created must be welcoming, warm, and friendly. When working in Public Areas of equal importance to the quality of our work is the efforts we make, often many weeks before we arrive on site with the hotel team to manage the works to minimise any disturbance to the smooth running of the hotel.